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What does a Support Engineer do?

Broadcast manufacturers will often take on engineering graduates to join their development or support teams.  As a Support Engineer working for a manufacturer, you will usually report directly to an Engineering Team Leader.  The role will require you to liaise with R&D and other departments regarding specific issues, and you may also be required to write test specifications and issue technical bulletins.  Training tends to be provided on systems and technologies for graduate Junior Support Engineers and once you have been with the company for some time, benefits such as accelerated career paths or the opportunity for international travel become available.

Support Engineers also work in broadcast services companies.  In this type of role, you could be responsible for supporting the entire broadcast technology infrastructure, ensuring continued service to the company’s client base. The role can involve performing day-to-day support tasks and resolving any equipment failure issues.

Any experience of working in a live transmission environment, with knowledge of playout systems, media encoding/transcoding systems, storage systems and DVB Compression and multiplexing would be valued by a potential broadcast services employer.  In this type of role, a strong IT background with good networking and SQL database knowledge is essential.

Whether working for a broadcast services company or a broadcast manufacturer, an engineering or broadcast technology type degree is usually required for these roles.

Other desirable skills:

  • Good communication
  • Problem solving abilities
  • Creative thinking
  • Being organised
  • Logical reasoning
  • Sound understanding of Health & Safety
  • An interest in broadcast technology
  • ICT skills.
More about the job:

Average salaries range from approximately £24,000 – £35,000* and typical career progression would be into a Senior Engineer or Project Engineer type role.


*all salaries quoted should be used as rough guides only